2006-2007 Annual Report on the Development of Global Service Outsourcing Industr

报告大纲
研究方法
数据来源
订购流程

Report Highlights Service outsourcing refers to the economic activities through which enterprises leaves the development and establishment of IT systems, application management, and business process optimization to a third party (i.e. service outsourcing providers), so as to focus on their core businesses, and better achieve their business goals. The clients may be enterprises, government and social organizations. They may outsource services in the home market, host country market or third-party market. Service outsourcing is the product of the refinement of division of work and the development of IT. In the new round of industry transfer around the world, service outsourcing gradually becomes a major impetus. The flourishing service outsourcing is the emerging product of multinationals' strategic shift from diversification to the return to their core businesses. Meanwhile, it provides rare opportunities for countries seeking to develop their service industry. In 2006, the global service outsourcing maintained steady growth. Offshore outsourcing grew more than 20%. Over half of European and American countries plan to outsource more service outsourcing abroad. In terms of market structure, service outsourcing is gradually shifting from information technology outsourcing to business process outsourcing (BPO) on a higher level. BPO will continue to outstrip ITO. The service outsourcing market is largely distributed in North America, Western Europe, Japan, Asia-Pacific and Latin America. The American service outsourcing market is relatively mature, while the Asia-Pacific region maintains robust development, becoming one of the fastest growing regions. As business scope expands, clients tend to bundle ITO with BPO, to meet their technical and business needs. The report helps clients and service outsourcing providers identify and grasp the trend of the global service outsourcing industry, competition situation in the outsourcing market, and major factors affecting the development of service outsourcing in the following aspects: Starting with the concept and classification of service outsourcing, the report studies the economic theory behind service outsourcing, and derives important and practical significance of outsourcing to clients and outsourcing providers. With accurate industry description data, the report depicts the development and changes from various angles, e.g. industry structure, client market, vendor market, and market segments, and sums up the industry's development characteristics and trend. After summing up competition situation in the client market and outsourcing provider market in 2006, it elaborates on the global competition situation in the respect of software/hardware environment, cost, and capabilities. The report examines the competition performance of major outsourcing vendors in 2006 in the dimension of market shares, competition situation, and key performance, and reviews the makings of leading players. The report presents qualitative and quantitative forecast of industry size, structure, and market segments, and obtains valuable trend analysis and quantitative results. Framework of the Report Main Conclusions Key Findings I. Service Outsourcing from the Perspective Global Value Chain (I) Definition (II) Classification (III) Theoretical Foundation of Service Outsourcing II. Overview of the Global Service Outsourcing Industry in 2006 (I) Present Situation 1. Industry Size 2. Market Structure 3. Market Segments (II) Main Characteristics III. Overview of the Global Service Outsourcing Industry in Major Countries and Regions in 2006 (I) Client Market 1. U.S.A 2. Western Europe 3. Japan (II) Outsourcing Provider Market 1. India 2. China 3. Comparison of Major Countries and Regions in Competitiveness IV. Review of Leading Global Service Outsourcing Providers in 2006 (I) IBM (II) HP (III) EDS (IV) Accenture (V) CSC (VI) Cap Gemini (VII) TCS (VIII) Wipro (IX) Unisys (X) ACS V. Major Factors Affecting the Development of the Global Service Outsourcing Industry, 2007-2011 (I) Favorable Factors (II) Unfavorable Factors VI. Development Trend of the Global Service Outsourcing Industry, 2007-2011 VII. Forecast of the Global Service Outsourcing Industry, 2007-2011 (I) Forecast of Industry Size and Structure (II) Forecast of Market Segments VIII. Key Recommendations List of Tables Size of the Global Service Outsourcing Market in the Past Few Years Size of the Offshore Outsourcing Market Forecast the Global Service Outsourcing Market over the Next Few Years ... List of Figures Size of the Global Service Outsourcing Market in the Past Few Years Structure of the Global Service Outsourcing Market in 2006 Distribution of Segments of the Global ITO Market in 2006 Distribution of Segments of the Global BPO Market in 2006 Distribution of Regional ITO Markets in 2006 Distribution of Regional BPO Markets in 2006 ...

研究方法

报告主要采用的分析方法和模型包括但不限于：
- 波特五力模型分析法
- SWOT分析法
- PEST分析法
- 图表分析法
- 比较与归纳分析法
- 定量分析法
- 预测分析法
- 风险分析法
……
报告运用和涉及的行业研究理论包括但不限于：
- 产业链理论
- 生命周期理论
- 产业布局理论
- 进入壁垒理论
- 产业风险理论
- 投资价值理论
……

数据来源

报告统计数据主要来自国家统计局、地方统计局、海关总署、行业协会、工信部数据等有关部门和第三方数据库；
部分数据来自业内企业、专家、资深从业人员交流访谈；
消费者偏好数据来自问卷调查统计与抽样统计；
公开信息资料来自有相关部门网站、期刊文献网站、科研院所与高校文献；
其他数据来源包括但不限于：联合国相关统计网站、海外国家统计局与相关部门网站、其他国内外同业机构公开发布资料、国外统计机构与民间组织等等。