In-Stat’s 2008 Next-Generation Network Services survey questioned over 800 respondents from US organizations involved with the decision making, management, or implementation of WAN data services for their respective organizations about their perceptions of four key attributes or capabilities that their service providers do or do not possess.
The four statements regarding the service providers capabilities were as follows:
- Provides quality support and customer care.
- Will provide products and services to meet my future needs.
- Understands and addresses the needs of a business my size.
- Understands and addresses the needs of a business in my industry.
Additionally, in this report, survey results have also been grouped by type of service provider (i.e., leading carrier, cable company, and alternative carrier) and takes a comparative look at how the groups performed in relation to each other.
To provide additional insight, results are further refined and presented based on size of business, providing perspective from both SMB customers (organizations with 50 to 999 employees) and enterprise customers (organizations with 1,000 employees). 目录及图表
- Introduction
- Methodology
- Survey Details
- Data Collection
- Size of Business Segmentation
- Carrier and Operator Grouping Categories
- The Results in Detail, by Size-of-Business
- Understands/Addresses the Needs of a Business My Size
- Provides Quality Support and Customer Care
- Will Provide Products/Services to Meet My Future Needs
- Understands/Addresses Needs of a Business in My Industry
- Conclusion
- In This Update
- Table 1. Summary Table of Respondents Perceptions of Leading Carriers
- Table 2. Summary Table of Respondents Perceptions based on Operator Type
- List of Figures
- Figure 1. Understands/Addresses Needs of a Business My Size (Carriers, by Size of Business)
- Figure 2. Understands/Addresses Needs of a Business My Size (Operator Type, by Size of Business)
- Figure 3. Provides Quality Support and Customer Care (Carriers, by Size of Business)
- Figure 4. Provides Quality Support and Customer Care (Operator Type, by Size of Business)
- Figure 5. Will Provide Products/Services to Meet My Future Needs (Carriers, by Size of Business)
- Figure 6. Will Provide Products/Services to Meet My Future Needs (Operator Type, by Size of Business)
- Figure 7. Understands/Addresses Needs of Business in My Industry (Carriers, by Size of Business)
- Figure 8. Understands/Addresses Needs of Business in My Industry (Operator Type, by Size of Business)
