统一通信市场分析报告

摘要 Unified communications (UC) promises a transformation of the business landscape by facilitating closer collaboration among employees, suppliers, and customers. But the revolution also creates seismic industry shifts, as titans like Microsoft, IBM, and Cisco, position themselves for larger shares of the growing unified communications pie.

This report contains an analysis of the current state of UC from both industry and end user perspectives. Vendor strategies and survey results of business decision makers’ current and planned adoption of UC applications are presented. Also included is an updated analysis of market shares of the US and worldwide unified messaging (UM) and traditional voice messaging markets, along with forecasts for each by geographic region through 2012. Forecasts for unified communications products and services across the same time period are also included in the report.

The report demonstrates that UM, a key component of UC, is leading the way with the demise of traditional voice mail on the horizon. Further, the integration of conferencing into the UC framework clearly represents a near term opportunity bring real-time functions into the UC framework and encourage users to change long ingrained communications habits. 目录及图表

Executive Summary

Who is Defining Unified Communications?

Unified Communications Supplier Strategies

Messaging Market Share Analysis

Nortel’s Losses Are Cisco’s Gain in the Unified Messaging Market

Traditional Voice Mail Approaching End of Life

Messaging and Unified Communications Market Forecasts

Traditional Voice Mail Forecast

Unified Messaging Forecast

Unified Communications Forecast

Methodology

Glossary

List of Tables

Table 1. Supplier Statements Regarding Unified Communications

Table 2. Currently Used/Planned Next 12 Months Feature Breakdown, by Business Size

Table 3. Current and Planned Use of Web Access to Both Email and Voice Mail

Table 4. Current and Planned Use of Email Fax

Table 5. Current and Planned Use of File Sharing and Collaboration

Table 6. Current and Planned Use of Remote Access to Call Forwarding

Table 7. Current and Planned Use of Web Conferencing

Table 8. Current and Planned Use of Audio Conferencing

Table 9. Current and Planned Use of Desktop Video Conferencing

Table 10. Current and Planned Use of Click to Call From Email

Table 11. Current and Planned Use of PC-Based Softphone

Table 12. Current and Planned Use of Instant Messaging Integrated With Conferencing

Table 13. Current and Planned Use of Text to Voice Conversion of Email Into Voice Mail

Table 14. Current and Planned Use of a Dashboard to Manage Communications

Table 15. Current and Planned Use of Room-Based Video Conferencing

Table 16. Current and Planned Use of Presence Management

Table 17. Current and Planned Use of Access to PBX Features From a Mobile Phone

Table 18. Responses to Planned/Used Based on Hardware vs. Software vs. Services

Table 19. Respondent Preferences for Various Types of Unified Communications Providers

Table 20. Importance of Potential Unified Communications Applications

Table 21. Responses to Statements Regarding Unified Communications Strategy

Table 22. Responses to Question Regarding Factors Hindering/Slowing Implementation of UC

Table 23. Responses to Question Regarding the Impact of Economic Slowdown on Deployment Plans

Table 24. 2007 Worldwide Messaging Market End User Revenues (US$ in Millions) and Shares

Table 25. Worldwide Unified Communications Clients and Revenues Broken Down, by Region

Table 26. 2007 UM/UM-Capable Clients and Revenue Market Share, US and Worldwide

Table 27. 2007 Ports and Revenue Market Share for Traditional Voice Mail, US and Worldwide

Table 28. Worldwide Traditional Voice Mail Port Shipments and Revenues, 2007-2012

Table 29. US Traditional Voice Mail Port Shipments and Revenues, 2007-2012

Table 30. Worldwide and Regional Unified Messaging Forecast by Clients and Revenues, 2007-2012

Table 31. Revenue Forecast for Products Sold As Part of a UC Solution, 2007-2012

Table 32. Revenue Forecast for Services Sold As Part of a UC Solution, 2007-2012

List of Figures

Figure 1. Worldwide Unified Communications Product/Services Revenue, 2007-2012 (US$ in Millions)

Figure 2. Siemens Openscape Unified Communications Vision

Figure 3. Current and Planned Use of Fifteen Unified Communications Features

Figure 4. Industry Players Coming at Unified Communications from Multiple Directions

Figure 5. The Many Facets of Microsoft’s Relationship with Alcatel-Lucent

Figure 6. Microsoft’s Vision of the Team Room of the Future

Figure 7. Polycom CX100, CX200, and CX700 Phones for OCS2007

Figure 8. IBM Lotus Sametime Web Conferencing Screen Shot

Figure 9. Cisco Unified IP Phone Presence Changes From Available to “In A Call” in OCS2007

Figure 10. 2007 Worldwide UM/UM-Capable Market Share Based on End-User Revenues

Figure 11. 2007 US UM/UM-Capable Market Share Based on End-User Revenues

Figure 12. 2007 Worldwide Market Share for Traditional Voice Mail Based on End-User Revenues

Figure 13. 2007 US Market Share for Traditional Voice Mail Based on End-User Revenues